Privacy Policy

Last updated: December 2024

At DMAND, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our LinkedIn outreach optimization platform.

1. Information We Collect

Account Information

  • Email address and name (via Clerk authentication)
  • Subscription and billing information
  • Account preferences and settings

LinkedIn Data

  • LinkedIn profile information you choose to import
  • Connection and prospect data for analysis
  • Message content and conversation history
  • Engagement metrics and response rates

Usage Data

  • Platform usage patterns and feature interactions
  • Performance analytics and optimization data
  • Error logs and diagnostic information

2. How We Use Your Information

We use your information to:

  • Provide the Service: Process your outreach campaigns, generate AI messages, and track performance
  • Account Management: Manage your subscription, billing, and customer support
  • Platform Improvement: Analyze usage patterns to enhance features and user experience
  • AI Training: Improve message generation quality (using anonymized data only)
  • Communication: Send service updates, security alerts, and support communications
  • Compliance: Ensure platform usage remains within LinkedIn's terms of service

3. Information Sharing & Disclosure

We do not sell your personal information. We may share information in these limited circumstances:

Service Providers

  • Supabase (database hosting)
  • Clerk (authentication services)
  • Stripe (payment processing)
  • OpenAI/Anthropic (AI message generation)

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and users' safety.

Business Transfers

In the event of a merger, acquisition, or sale, user information may be transferred as part of the transaction.

4. Data Security & Protection

We implement industry-standard security measures:

  • Encryption in transit (HTTPS/TLS) and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication requirements
  • Secure data centers with SOC 2 compliance
  • Regular backups and disaster recovery procedures

However, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but continually work to protect your information.

5. Your Rights & Choices

You have the right to:

  • Access: Request a copy of your personal information
  • Correct: Update inaccurate or incomplete information
  • Delete: Request deletion of your account and associated data
  • Portability: Export your data in a machine-readable format
  • Restrict: Limit how we process your information
  • Object: Opt out of certain data processing activities

To exercise these rights, contact us at privacy@dmand.ai

6. Data Retention

We retain your information for as long as necessary to:

  • Provide the service and maintain your account
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

When you delete your account, we will delete your personal information within 30 days, except for data we're legally required to retain.

7. Third-Party Services

DMAND integrates with LinkedIn and other third-party services. This Privacy Policy does not cover those external services. We encourage you to review:

8. International Data Transfers

Your information may be processed in countries other than your residence. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.

9. Children's Privacy

DMAND is not intended for users under 18 years old. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or platform notification. Your continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or requests:

Email: contact@dmand.ai